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Privacy Policy

We understand that online bookings require your trust in giving us your personal and confidential information. Our team is strongly committed to protecting your personal space and safeguarding your interests in accordance with our data protection standards. Your information will not be shared, rented, sold or passed on to third parties. By using our website, you have indicated your acceptance of our privacy practices described herein. Please read this privacy policy carefully to understand how we obtain, use and process your information.

1. COLLECTION OF YOUR INFORMATION

Personal Information

During the reservation process on our website, you will be asked to provide your personal details, such as your name, telephone number, postal and e-mail addresses, billing information and finally your credit card details. This includes anyone traveling with you or booking on their behalf. You must therefore obtain their consent before the booking process. You may choose not to provide us with certain information such as your travel preferences, but this will prevent us from maximizing your user experience. In addition to the booking process, we also collect information from you when you register your details with us, subscribe to our newsletter, provide feedback or complete our inquiry form.

Information From Third-Party Sources

Certain personal and non-personal information about you may be collected from affiliates, partners and other independent sources. Some examples are updated personal details – your family composition, your purchase history where these can be added to our clients’ database.

Automatic Information

As you browse our website, information about your computer, such as your IP address and web browser software information, may be collected to help with security checks.
All transactions are handled by a gateway provider and are not stored or processed on our servers.

2. THE USEFULNESS OF KEEPING YOUR INFORMATION

The information collected from you will be used in order to:

  • Provide you with a personalized experience tailored to your preferences
  • Best respond to your service requests
  • Send you promotions or campaigns that may be of interest to you
  • Process your online transactions efficiently
  • After sales services follow ups
  • Send occasional marketing emails about the latest promotions you might like
  • Improving our website to better serve customers like you

Whenever you provide your personal information on our website, you consent to us being the authorized holder of that information and agree that we may use your data for the above purposes. You will have the freedom to unsubscribe from further communications at any time.

3. PROTECT YOUR INFORMATION

Your personal space is of paramount importance to us. Our website is regularly scanned for possible security risks and threats, ensuring you a safe web browsing experience. With the strictest security measures adopted by our team, your information is stored behind several intrusion detection systems to protect against unauthorized users, theft, misuse, disclosure or modification of your data.

4. DISTRIBUTING YOUR INFORMATION

Disclosure To Third Parties And Links

Without your permission, we do not sell, trade, share or transfer your information to third parties. This does not include our website hosting partners, related companies that serve our users in connection with our business activities, so long as those parties agree to keep this information confidential. We may also release information when appropriate, to comply with laws and regulations, or to enforce our site policies and rights.
Related companies can be classified in the following categories:

  • Hotel suppliers, airlines, car rental companies, overseas travel agencies
  • Third party vendors who provide us with services like credit card processing etc.
  • Business partners who collaborate with us to offer you ancillary products and services on our website
  • Links with third parties, where you are redirected to our website or referred from our website
  • Affiliated corporate entities for our internal marketing campaigns

Any information provided to these related companies will be limited and will only be provided as necessary. Their websites may have independent and separate privacy policies. Therefore, we encourage you to review the privacy policies of these related companies. Although we claim no responsibility for the content and activities of these linked companies, we seek to protect the integrity of our website and therefore welcome your feedback.

5. USE OF ‘COOKIES’ ON OUR WEBSITE

Cookies, which are small encrypted files, are stored on your computer when you visit our website to track your computer usage. For example, cookies save your passwords and preferences for auto-fill purposes so that you do not have to enter this information the next time you visit.
However, you can always disable cookies through your browser settings. This may, unfortunately, cause disruptions in our functionality and services in some cases. Some of our tools and features on our site may not be accessible when you have disabled cookies. Cookies are also used to help us improve the usability of our site and to solve technical problems. Please note that we have no control over cookies used by third parties

6. WITHDRAWAL

Whenever you provide information to us, you will have the choice to opt out of receiving promotional emails or newsletters. You can click on the link provided at the bottom of our electronic mailings to unsubscribe and thus stop the flow of our e-mails. Otherwise, contact us at our address or our helpline to let us know of your decision to opt out.

7. CHANGES TO THIS PRIVACY POLICY

If there are any changes to this policy, we will post the changes here and notify you by email of major changes in the way we collect, use and process your information. You will then have the choice to choose whether you allow us to use your information in this different way.

8. QUESTIONS OR COMMENTS

If you believe that we have betrayed any part of our policy or our principles, we invite you to inform us and we will quickly make the necessary corrections as best we can. You may also email or write to us at our address below if you have any questions or comments relating to this Privacy Policy.
(Karana Travel Singapore)
(kts@karana.com.sg)